TERMS AND CONDITIONS

Costos welcomes you to e-costos.com. Before using our website, please take a look at the terms and conditions of use below. Make sure that you have completely understood them and that you completely agree with them.

Terms

e-costos.com has the right to change or edit these terms and conditions according to any needs that may occur. Nevertheless, it also has the obligation to clearly inform all the users about any change/edit that may take place.

Copyright reservation policy

e-costos.com is the official web site of the company named e-costos.com. The content of its web pages (photos, graphics, texts, products, descriptions, logos, designs, and services) is literary property of this company and is reserved by all the corresponding provisions of the local Law and the international Agreements.

Any copying, reproduction, distribution, transfer, up/downloading, processing or sale of this content is forbidden except when written permission has been granted by e-costos.com.

In no case must the exposition of this content on e-costos.com be considered an assignment of additional rights to the user.

User Obligations

All users of e-costos.com without exception agree that they shall not use it for posting, sending, sharing or transmitting via e-mail and other ways of content that:

– contains threats, is illegal, offensive, disturbing, obscene and defamous

– violates the privacy of a third person

– expresses racial, national or other discrimination and promotes hatred

– may harm a nonadult in any way

– should not be transferred or transmitted in accordance with law.

– violates any patent, trade secret, logo, copyright or owner rights of others

– contains viruses, pieces of code, programs or files that have been developed with the aim of causing harm and destroying any piece of hardware or software

– intends to the collection or storage of any user’s personal data.

Any form of such content accidentally or in purpose violates the current local legislation.

Product description

Our duty and primary care is that the information provided on the e-costos.com website regarding the quality, quantity, main characteristics and prices of the products are absolutely accurate. However, some products may appear on your device’s screen slightly different in size, color and texture than in reality.


Product prices

The prices listed next to each product include 24% VAT.

The prices refer to the quantities available, and e-costos.com reserves the right to change the description and prices of its products without prior notice. However, after completing your order, you are required to ship the products you ordered with the features and prices posted on its website at the time of the order.


Payment methods

 Your order can be paid with a deposit in one of the following bank accounts:

       

        EUROBANK

          Account Number: 0026.0257.25.0200909725

          Account IBAN: GR6302602570000250200909725

          BIC/SWIFT: ERBKGRAA

 

        PIRAEUS BANK (TRAPEZA PIREOS)

          Account Number: 5228-029631-696

          Account IBAN: GR7901722280005228029631696

BIC/SWIFT: PIRBGRAA

Products Shipment

E-costos.com does not take any responsibility in the event of delay in delivery due to extreme weather, strikes and force majeure. In such cases, the above delivery times will be prolonged.

After completing your order, you will receive an automated e-mail detailing your order details as well as the personal information you have entered. Once the order has begun, you will receive another e-mail, which will include the details of each order and the date it was sent.

Shipment Costs

Shipment costs for orders outside Greece are calculated on an individual basis. After completing your order through our e-shop, Costos S.A. will call you/send you a message in order to inform you about the total cost.

Products return policy

You can return the goods you purchased within ten (10) days from the date of receipt.

Please remember that returned products must not be used or damaged. Moreover, any labels, tags and packaging that accompany the products should be returned in the same condition as when you received your order. The same applies to the receipt or invoice.

The cost of returning the goods is charged to the buyer.

Defective products

In the unlikely event that you receive a defective or damaged product, e-costos.com will make every effort to replace it with a similar or similar product at no extra cost to you. However, please email us at info@e-costos.gr within 14 days of your receipt in order to send you instructions for returning the product as well as a return code. If the product ceases to be available, it can be replaced with an identical product on request or refunded.

If a product spoils at least 14 days after delivery and you want to send it to the company that provides the warranty, e-costos.com offers free of charge only the return of the product to you after it has been repaired. The customer is obliged to pay the shipping for sending the defective product to us, which will then be transferred to the corresponding company for repair.

Limitations of liability

In all the products on our e-costos.com catalogs, there are clear indications of the availability of our warehouse. The transaction will be deemed completed only after a written electronic confirmation has been sent. In the event that an order can not be executed, e-costos.com has the right to withdraw and not fulfill it, and the price, if it has already been recovered, is refunded by depositing into your Bank Account.

Links

The links on this site are not under the control of e-costos.com, so our Company is not responsible for the contents, changes or information from them.

Update on personal data processing

e-costos.com would like to inform that, for the purposes of its business activities, it processes the personal data of its customers. Such processing always takes place in accordance with the applicable national law and  the European Regulation 2016/679, which concerns the protection of individuals during the processing of their personal data and the free movement of such data (General Data Protection Act – General Data Protection Regulation, hereafter referred to as “GDPR”).

GDPR is the new European Union (EU) regulatory framework in the field of personal data. The purpose of the law is to enact the conditions for the processing of personal data to protect the rights and freedoms of natural persons, in particular the right to the protection of personal data.

Please also note that e-costos.com does not store sensitive personal data relating to users’ financial transactions with it (e.g., credit / debit card numbers and CVCs).

For any matter regarding the processing of personal data, please contact us at  231 032 0059 and info@e-costos.gr.

What categories of personal data are we processing?

We process the personal data you provide us, ie Name, Postal Address, Postcode. Code, Prefecture, City, Area, Country, Landline Telephone and Your Email Address, VAT Number, Tax Number, Occupation. We process data only when we have a legitimate reason to do so.

What are the legitimate reasons for processing your personal data?

Legal reasons for processing your personal information are:

(a) providing the services you ask from us and you wish to receive from us, such as the purchase of products and consequently the fulfillment of our contractual obligations in this context.

(b) compliance with a statutory obligation, such as regulatory compliance for tax purposes.

(c) your consent, under specific conditions set in the legal framework in order to receive updates on products, services, offers, etc. from e-costos.com or third party affiliates, which process personal data in accordance with the applicable time frame.

DECLARATION OF AGE

By providing your consent, you declare responsibly that you are over 16 years of age. If you are under 16, you can use our website only with the participation and approval of a parent or guardian.


HOW AND WHY DO WE USE YOUR PERSONAL DATA?

• Account Creation

Personal data is collected when you create an account on e-costos.com, a site managed by e-costos.com. When you create an account, you may be asked for more information, but the minimum for the contract and execution of the contract will have the ‘‘required’’ field mark.

The following personal information is required to create an account: Full Name, Postal Address, Postcode. Code, Prefecture, City, Region, Country, Fixed Telephone, and Email Address. Then you have to set your own password. To complete your registration, you must, after reading the terms of use, tick the checkbox and agree to fill in the text to verify your registration.

Your registration is complete. Your username is now your email address and your password is your personal ID.

The user should not communicate the personal password to third parties, nor should he store them in electronic or printed form to prevent any unauthorized use. If the codes are disclosed to a third party, the user has the obligation to immediately inform e-costos.com.

In the event of data leakage, e-costos.com has no responsibility if it has not previously been informed of the illegal use of such data.

  • Order Execution

Personal data is also collected when you place an order in our e-shop, e-costos.com. In order to complete your order and create an account, you may be asked for more details, but it will be the minimum for the conclusion and execution of the contract. These items are marked with a ‘‘required’’ field. The items in this account will be used to complete the order and you will need to fill in some additional details, such as payment method information, different shipping address (optional), invoice issuance (VAT ID, name), where necessary.

As part of the order completion, some of these data are transferred to affiliated companies. Therefore, they are transferred to transport companies for the transport and delivery of your goods. The carriers may contact you to ask for clarifications and to inform you about the delivery of your products. In addition, data is transmitted when payment is made to payment providers (banks and interbank systems, PayPal). We on our part use high security systems to prevent data leakage from malicious systems.

  • Sending Information and Promotional Material / Corporate News

When you visit our website, you have the option to fill out a contact form by providing your e-mail address for registration in our Newsletter.

The data collected from our site may be used to contact you for promotional and promotional purposes to inform you about products and offers that may be of interest to you by email provided you have given your consent under these conditions which sets the legal framework.

  • Personalized Promotion

Within the legitimate interest of e-costos.com to create buying interest in its products and services, we may process information published on the web in search engines and social media applications (Google, LinkedIn, Facebook, Twitter, Instagram, Youtube), in order to create personalized promotion and information of the potential customer by telephone and / or email for the above commercial purpose. A legal basis is the voluntary publication of your information on search engines and your subscription to social media services where it is taken as an explicit consent to publish information depending on the settings of the applications you manage.

The legal bases for the above treatment are both the fulfillment of our contractual obligations (GDPR Article 6 para 1b) and the legitimate interest of our company (GDPR Article 6 para. 1f).

  • Statistics Export

It is possible that your personal data will be used in Google Analytics. Google Analytics aims to capture the web traffic of our site and to export useful statistics for our client list.

  • Customer Satisfaction Survey – Reviews – Ratings

The data we collect from our site is used to participate in Customer Satisfaction Surveys, provided you have given your consent under the specific conditions set out in the legal framework. The Customer Satisfaction Survey is currently conducted through a score or critical or email message about one of our e-costos.com products or services and an account is required.

If a review contains abusive content, offensive comments, personal information, negative ad, etc., e-costos.com reserves the right to refuse to post. Users’ reviews and comments are personal opinions and opinions of the users themselves and do not necessarily express their views e-costos.com, which in no way can be held responsible for any of these views.

  • Profiling

In order to provide you with the best possible experience, personal data collected from our site may be used to send personalized updates, provided you have given your consent, subject to the specific conditions set out in the legal framework. Personalization based on your needs and preferences (profiling) is based on the data we draw from your personal data, such as the occupation, the residence area, etc., or on the basis of the results of the Customer Satisfaction Survey and the purchases you make.

WITH WHOM DO WE SHARE YOUR DATA?

e-costos.com shares the personal data provided by natural persons to third parties that provide automation services for the purpose of bulk mailing.

Additionally, as part of the completion of an order in our e-shop, some of these data are transferred to affiliated companies. Therefore, they are transported to transport companies for the transport and delivery of your goods. The carriers may contact you to ask for clarifications and to inform you about the delivery of your products.
Also, these data are accessible to support and marketing information systems of the e-shop where e-costos.com ensures their protection under strict confidentiality conditions and continuous control of the appropriate and organizational measures taken by these companies.

Finally, the data is transferred when payment is made to payment providers. We on our part use high security systems to prevent data leakage from malicious systems.

DATA STORAGE PERIOD

The length of the data storage period is decided on the basis of the following specific criteria, as appropriate:

When processing is required as a requirement under provisions of the applicable legal framework, your personal data will be stored for as long as required by the relevant provisions.

When processing is done on a contractual basis, your personal data will be stored for as long as is necessary for the performance of the contract and for the foundation, exercise, and / or support of legal claims under the contract.

For marketing and marketing purposes, your personal data is retained until your consent is withdrawn. This can be done by you at any time. Withdrawal of consent does not affect the legality of consent-based processing in the period before its revocation.

To withdraw your consent, you can contact us at  231 032 0059 or info@e-costos.gr.

SECURITY OF PERSONAL DATA

e-costos.com applies appropriate technical and organizational measures to secure the processing of personal data and to prevent accidental loss or destruction and unauthorized and / or unauthorized access, use, modification or disclosure thereof. In any case, the way in which the internet operates and the fact that it is free to anyone can not guarantee that unauthorized third parties will never be able to violate the applicable technical and organizational measures by gaining access and possibly using personal data for unauthorized and / or unfair purposes.

What are your rights with respect to your personal data?

Any natural person whose data is being processed by e-costos.com has the following rights:

Right of access:

You have the right to be aware and verify the legitimacy of the processing. So, you have the right to access the data and get additional information about how to process it.

Right of modification:

You have the right to examine, correct, update or modify your personal data.


Right to delete:

You have the right to request thr deletion of your personal data when we process it on your consent or in order to protect our legitimate interests. In all other cases (such as, for example, where there is a contract, the obligation to process personal data required by law, public interest), this right is subject to specific restrictions or does not exist as the case may be.

Right to limit processing:

You have the right to request a limitation on the processing of your personal data in the following cases: (a) when you contest the accuracy of your personal data and until it has been verified, (b) when you object to the deletion of personal data, c) when personal data are not needed for processing purposes, however they are indispensable for legal claims, and (d) when you object to the processing and until it is verified is that there are legitimate reasons that concern us and supersede why oppose the processing.

Right to oppose processing:

You have the right to object at any time to the processing of your personal data where, as described above, it is necessary for the purposes of legitimate interests we seek as processors, as well as for processing for direct marketing and consumer profile training.

Right to portability:

You have the right to receive your personal data free of charge in a format that allows you to access, use, and edit them with commonly used editing methods. You also have the right to ask us, if technically feasible, to pass the data directly to another processor. Your right to do so exists for the data you have provided to us and is processed by automated means based on your consent or performance of a relevant contract.

Right to withdraw consent:

Finally, e-costos.com informs you that where processing is based on your consent, you have the right to revoke it freely, without prejudice to the legitimacy of the processing based on your consent, before you recall it.

To use any of these rights, please contact us at  231 032 0059 or info@e-costos.gr.

COOKIES

The e-costos.com website uses cookies because without them it would not be possible to offer some of its basic services. The status of orders, multiple user choices, storing items in the basket or in the list, identifying and facilitating frequent users, and improving the content of the site are some of them.

Cookies do not cause harm to users’ computers or files stored on them, and are automatically deleted on each site.

Learn more about Cookies at www.cookiecentral.com.


COMPLAINT TO THE PERSONAL DATA PROTECTION AUTHORITY OF GREECE

You have the right to file a complaint with the Personal Data Protection Authority (www.dpa.gr): Telephone Center: +30 210 6475600, Fax: +30 210 6475628, Email: contact@dpa.gr.

Applicable law – Jurisdiction of Courts

e-costos.com reserves the right to modify or renew its terms and conditions. All transactions you make through our site are governed by International and European Law, which regulates issues related to electronic commerce, as well as by the Consumer Protection Act (Law 2251/1994) which regulates issues related to electronic commerce distance sales. Exclusively competent Courts for any dispute arising out of the use of the site and the transactions that will take place through it are the Courts of the city of Thessaloniki.